Pearson Airport Website
Usability Testing and Analyzing
Project Summary
Toronto International airport website (www.torontopearson.com) needed to revisit its desktop version for some user experience issues regarding flight information, airport’s Wi-Fi facilities, parking options, and locating left behind items through some user scenarios and tasks provided for testing and analyzing.
I had to conduct a usability test with two or three participants as per the scenarios and tasks provided. And collecting both quantitative and qualitative data, completing metric protocols, a brief written analysis of the results, with recommendations for improving the user experience of each task.
Facilitating the Usability Testing
For conducting that test I chose two users, one male, and one female, with some common qualifications such as under age 50, using the Internet for their search, driving, love travels, and some differences like, in gender, family responsibilities, and working style.
How facilitating the sessions:
-
Introduction and explain why we do the test
-
Explaining the goal of the session and test & how their inputs are important
-
Request for filling in the screener and informing them about the recording
-
Asked to sign the waiver
-
Explaining that this is not a test of them, it is a test of the website
-
Ask participants to think out loud while they are doing the task
-
Feeling free to ask any questions
-
Reading the scenarios and ask them to do the task
-
Writing notes and filling out the provided metric sheets
-
Staying quiet and let them take the time
-
Asking for feedback
-
Thanking them for their time and effort
Anylizing and Recommendations
First I gathered all data from user testing that I recorded for each scenario and task.
Quantitative data are such as time is taken for completion of each task, what is the percentage of completion and how many errors took place. Qualitative data are like, if the user is happy with the task or not, why they are not happy, and gathering their feedback. Also observing them while they are doing the task to see how confused they are, or where do they look more at the screen, how comfortable they are during their task, and so on.
Then based on all those data and observations, pointing out the key usability issues or positive findings and providing design recommendations for each task.
​
